At Vondieri London, we want you to be satisfied with your purchase. If something is not right, you may request a return in accordance with the conditions set out below.

This policy applies to orders placed through our online store and delivered within the United Kingdom.

1. Change of Mind vs Faulty or Incorrect Items

There are two different types of returns.

Change of Mind

If you change your mind about your purchase, you may cancel and return eligible items without having to provide a reason.

You must notify us within 14 calendar days of receiving your order that you wish to cancel.

Once you have notified us, you then have a further 14 calendar days to send the goods back.

For change-of-mind returns, the cost of returning the goods is the customer's responsibility.

Faulty, Damaged or Incorrect Items

If an item arrives:

• damaged;

• faulty;

• materially different from its description; or

• different from the item you ordered,

please contact us at info@vondieri.com.

These cases are handled separately from change-of-mind returns and are covered by your statutory consumer rights.

Where the goods are faulty or not as described, you will not be required to pay reasonable return shipping costs where Vondieri London is legally responsible for those costs.

Depending on the circumstances and your applicable statutory rights, we may arrange a refund, replacement, repair or other appropriate remedy.

Nothing in this policy limits your statutory rights under UK consumer law.

2. Return Period

For eligible change-of-mind returns, you must notify us of your decision to cancel within 14 calendar days from the day you receive your order.

After notifying us, you have a further 14 calendar days to return the goods.

You do not need to provide a reason for cancelling your purchase.

3. Condition of Returned Items

You may inspect and try on an item in the same way you reasonably would in a physical shop.

Returned products should, wherever possible, be:

• unworn other than for reasonable fitting;

• unwashed;

• free from stains, perfume, make-up or other signs of use;

• returned with their original tags attached; and

• returned with the original packaging where reasonably possible.

The original packaging is not an absolute condition of your statutory right to cancel.

However, you are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Where legally permitted, we may therefore make an appropriate deduction from the refund if the item has lost value because it has been handled or used more than necessary.

4. Items That Cannot Normally Be Returned

Certain products may be excluded from change-of-mind returns where permitted by UK law.

These may include:

• personalised or custom-made products;

• products made specifically to your measurements or specifications; and

• sealed goods which are not suitable for return for health or hygiene reasons once the seal has been broken.

These exclusions do not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise not compliant with applicable consumer law.

Sale and discounted items receive the same statutory consumer protections as full-price items.

5. How to Start a Return

To start a return, please contact us at:

info@vondieri.com

Please include:

• your order number;

• the name or email address used for the order; and

• the item or items you wish to return.

Providing a reason for a change-of-mind return is optional.

For damaged, faulty or incorrect items, please describe the issue so that we can process your request correctly. We may reasonably ask you to provide photographs or other information that helps us assess the problem.

Please contact us before sending your parcel so that we can provide the correct return address and return instructions.

Do not send returns to an address shown on the original parcel unless we have specifically confirmed that it is the correct returns address.

Contacting us allows us to provide the correct return instructions and does not remove or restrict any statutory cancellation rights you may have.

6. Change-of-Mind Return Shipping Costs

For eligible returns made because you have changed your mind, you are responsible for the direct cost of returning the goods to the return location provided by Vondieri London.

We strongly recommend using a tracked shipping service and retaining your proof of postage until your refund has been completed.

Vondieri London cannot be held responsible for return parcels sent to an incorrect address contrary to the return instructions provided to you.

This section does not apply in the same way to items that are faulty, damaged, incorrect or otherwise non-conforming, where different statutory rules may apply.

7. Refunds

Once we receive your return, we will inspect it and process the refund in accordance with this policy and applicable UK consumer law.

For statutory change-of-mind cancellations, we will issue any refund due within 14 days of receiving the returned goods or receiving satisfactory evidence that you have sent them back, where applicable.

The refund will normally be made to the same payment method used for the original purchase, unless otherwise agreed.

Your bank or payment provider may require additional processing time before the funds appear in your account.

8. Original Delivery Charges

Where required under UK consumer law, if you cancel an eligible online purchase within the statutory cancellation period, we will also refund the cost of the standard delivery option applicable to the cancelled order.

If you selected a more expensive or premium delivery service, such as express shipping, we are not required to refund the additional amount above the cost of standard delivery.

Where only part of an order is returned, the treatment of the original delivery charge will depend on the circumstances and applicable law.

9. Faulty Goods

Your rights relating to faulty products are separate from your right to change your mind.

Under applicable UK consumer law, goods must be:

• of satisfactory quality;

• fit for their intended purpose; and

• as described.

If you believe your product is faulty, please contact us at info@vondieri.com as soon as possible.

Depending on when the fault is identified and the circumstances involved, you may have statutory rights to reject the goods, request a repair or replacement, receive a price reduction or obtain a refund.

Your statutory rights are not affected by any manufacturer warranty, commercial guarantee or by the terms of this Returns & Refund Policy.

10. Exchanges

We do not guarantee direct exchanges.

If you require a different size, colour or product, please contact us at info@vondieri.com.

Where a direct exchange is not available, you may need to return the original item in accordance with this policy and place a new order for the preferred item.

Your statutory rights remain unaffected.

11. Refunds for Incorrect, Damaged or Lost Orders

If we confirm that an order has been lost in transit, delivered incorrectly, damaged during transit or supplied incorrectly, we will provide an appropriate remedy in accordance with applicable consumer law.

You will not be required to bear return shipping costs for an item where Vondieri London is responsible for supplying faulty, damaged or incorrect goods.

Please contact us at info@vondieri.com so that we can investigate the issue and provide the appropriate instructions.

12. Contact Us

For any questions regarding returns, refunds or faulty products, please contact:

Vondieri London
Email: info@vondieri.com

When contacting us, please include your order number whenever possible so that we can assist you more efficiently.

Last updated: August 2026