Shipping policy

1. Scope of this Policy

This Shipping Policy explains how Vondieri London handles the delivery of orders placed through our online store, including processing times, estimated delivery times, tracking and what happens in the event of delays or delivery issues.

This policy applies to all orders placed through the Vondieri London website and delivered within the United Kingdom.

2. Order Processing

Once your order has been confirmed, it enters our preparation process.

Orders are processed Monday to Saturday, excluding UK public holidays.

Our standard processing time is usually 1–2 business days before your order is dispatched.

During particularly busy periods, promotional campaigns or periods of unusually high demand, processing may occasionally take slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

3. Delivery Area and Estimated Times

We currently deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Delivery Area Countries / Regions Estimated Delivery Time
United Kingdom England, Scotland, Wales & Northern Ireland 5–10 business days

Delivery estimates begin once the order has been dispatched and do not include the initial processing period.

Delivery times may vary depending on product availability, destination, courier operations and periods of unusually high demand.

Where an item is immediately available, delivery will generally fall towards the lower end of the estimated range. Where additional fulfilment or supplier processing is required, delivery may fall towards the upper end of the estimated range.

The delivery estimate shown at checkout or communicated in your order confirmation should always be considered the applicable estimate for your specific order.

4. Shipping Costs, Duties and Taxes

Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.

Where applicable, prices include the taxes and import duties charged by Vondieri London in connection with your order.

Customers will not be charged unexpected import duties by Vondieri London after completing their purchase where such charges were stated as included at checkout.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and tracking information.

Please allow a short period after receiving your dispatch confirmation for the courier's tracking system to update.

If your tracking information has not updated for an extended period, please contact us at info@vondieri.com.

6. Responsibility During Transit

Vondieri London remains responsible for the goods while they are being transported until they are delivered to you or to a person identified by you to receive them.

If you independently arrange for a carrier that was not offered by Vondieri London as a delivery option, responsibility may transfer once the goods are handed to that carrier, to the extent permitted by applicable UK law.

If your parcel appears to have been lost or damaged during transit, please contact us at info@vondieri.com so that we can investigate the matter with the carrier.

7. Order Cancellation

If you wish to cancel an order that has not yet been dispatched, please contact us as soon as possible at:

info@vondieri.com

We will make every reasonable effort to cancel the order before dispatch.

If your order has already been dispatched, we may no longer be able to stop the shipment.

However, this does not affect your statutory cancellation rights.

For most goods purchased online, UK consumers have the right to notify us that they wish to cancel their purchase within 14 days after receiving the goods, subject to the applicable legal exceptions.

Further information regarding returns, cancellations and refunds can be found in our Returns & Refund Policy.

8. Changes to Delivery Details

If your order is still being processed, please contact us as soon as possible at info@vondieri.com if you need to correct or update your delivery address or contact details.

We cannot guarantee that changes can be made once an order has entered the dispatch process.

Once the parcel has been handed to the carrier, we may not be able to modify the delivery address.

Customers are responsible for ensuring that the delivery information submitted when placing an order is complete and accurate.

If an order cannot be delivered because incorrect or incomplete delivery information was provided, additional delivery costs may apply where permitted by law.

9. Delays and Delivery Issues

Although we aim to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:

  • carrier or logistics disruptions;

  • severe weather conditions;

  • public holidays;

  • customs or border processing where applicable;

  • unusually high order volumes;

  • incorrect or incomplete delivery information.

Unless a different delivery period has been expressly agreed with you, goods will be delivered within the timeframe required under applicable UK consumer law.

Where no alternative delivery period has been agreed, this will normally be within 30 days of the contract being entered into.

If your order has not arrived within the expected timeframe, please contact us at info@vondieri.com.

We will investigate the shipment and, depending on the circumstances and your applicable consumer rights, arrange an appropriate solution such as continued delivery, replacement or refund.

10. Incorrectly Marked as Delivered

If your tracking information shows that your parcel has been delivered but you have not received it, please first check:

  • around your property or designated safe place;

  • with other members of your household;

  • with neighbours where appropriate; and

  • any delivery photograph or information provided by the carrier.

If you still cannot locate your parcel, please contact us at info@vondieri.com and we will investigate the delivery with the carrier.

11. Contact Us

If you have any questions regarding shipping, delivery or the status of your order, please contact our customer support team:

Vondieri London
Email: info@vondieri.com

We will be happy to assist you with your order.