Terms of service


Last updated: August 2026

These Terms of Service (“Terms”) govern your access to and use of the Vondieri London website and the purchase of products through our online store.

The website and store are operated under the trading name Vondieri London by:
Email: info@vondieri.com

In these Terms, “Vondieri London”, “Vondieri”, “we”, “us” and “our” refer to the legal entity operating the store.

By using our website or placing an order, you agree to these Terms together with our:

  • Privacy Policy;

  • Shipping Policy; and

  • Returns & Refund Policy.

Nothing in these Terms affects your statutory rights as a consumer.

1. Using Our Website

You may use this website only for lawful purposes.

To place an order, you must have the legal capacity to enter into a contract. If you are under the age of 18, you should only place an order with the involvement and permission of a parent or legal guardian where required.

You are responsible for ensuring that the information you provide when placing an order is accurate and complete.

2. Prohibited Uses

You must not use this website:

  • for unlawful or fraudulent purposes;

  • to infringe intellectual property rights;

  • to harass, threaten, abuse, discriminate against or defame others;

  • to transmit viruses, malware or harmful code;

  • to interfere with the security or operation of the website;

  • to attempt unauthorised access to our systems or accounts;

  • to collect personal information about other users unlawfully;

  • to submit deliberately false or misleading information; or

  • in any way that could damage, disable or materially interfere with the website or its users.

We may restrict or suspend access where we reasonably believe the website is being misused, subject always to applicable law.

3. Products for Personal Use

Our online store is primarily intended for consumers purchasing products for personal use.

We reserve the right to decline or limit an order before acceptance where we reasonably believe that it:

  • has been placed for unauthorised commercial resale;

  • involves suspected fraud or misuse;

  • exceeds reasonable purchase quantities;

  • cannot be fulfilled because of stock availability; or

  • cannot lawfully be supplied to the requested destination.

We will not exercise this right in a discriminatory or otherwise unlawful manner.

4. Product Information

We take reasonable care to ensure that product descriptions, photographs, prices, sizes and other information displayed on the website are accurate.

However, minor variations may occur.

In particular, colours may appear slightly different depending on:

  • your screen;

  • device settings;

  • lighting used in product photography; and

  • natural variations in materials.

This does not affect your statutory right to receive goods that are as described, of satisfactory quality and fit for purpose.

Measurements provided on the website are approximate unless expressly stated otherwise.

5. Prices

Prices are displayed in pounds sterling (GBP) unless otherwise stated.

The total price payable, including any applicable taxes and delivery charges, will be shown during checkout before you place your order.

Prices and promotions may change from time to time. Changes will not normally affect orders for which a binding contract has already been formed.

We take reasonable steps to ensure that prices displayed on our website are correct.

Pricing Errors

Occasionally, a product may be displayed with an incorrect price because of a genuine technical, administrative or typographical error.

If we identify an obvious pricing error before your order has been accepted, we may decline the order and notify you.

If payment has already been taken for an order that we lawfully decline before acceptance, the amount paid will be refunded.

If a pricing issue is discovered after a binding contract has been formed, we will contact you and deal with the matter in accordance with applicable consumer law rather than relying on an unrestricted right to cancel your contract.

6. Placing an Order and Contract Formation

When you submit an order through our website, you are making an offer to purchase the products in your basket.

After submitting your order, you will normally receive an automated order acknowledgement.

An automated acknowledgement does not necessarily mean that your order has been accepted.

Unless we expressly tell you otherwise, a binding contract between you and Vondieri London is formed when we send you confirmation that your order has been accepted or dispatched.

Before accepting an order, we may carry out reasonable checks relating to:

  • product availability;

  • payment authorisation;

  • delivery information; and

  • fraud prevention.

We may decline an order before acceptance where there is a legitimate reason to do so.

If we are unable to accept your order, we will inform you and refund any payment that has already been collected where appropriate.

7. Payment

You must provide current, complete and accurate billing and payment information.

Payments are processed through third-party payment service providers.

Payment information is handled using security measures provided by our payment partners and ecommerce infrastructure.

We may carry out payment authorisation and fraud-prevention checks before accepting an order.

If your payment cannot be authorised, your order may not be accepted.

8. Product Availability

All products are subject to availability.

Placing an item in your basket does not reserve it.

In rare cases, an item may become unavailable after you place an order.

If we cannot supply an item you have ordered, we will contact you as soon as reasonably possible.

Where we cannot fulfil an accepted order, we will provide an appropriate solution in accordance with your applicable consumer rights, including a refund where required.

9. Delivery

Delivery areas, estimated delivery times, shipping costs, tracking information and delivery procedures are described in our Shipping Policy.

Any delivery estimate is subject to the terms stated in that policy.

Unless a different delivery period has been expressly agreed, orders will be delivered within the period required by applicable UK consumer law.

Our responsibility for the goods during transportation is also governed by applicable consumer law and our Shipping Policy.

10. Cancellation, Returns and Refunds

Your rights to cancel an online purchase, return products and obtain refunds are explained in our Returns & Refund Policy.

For most eligible goods purchased online, UK consumers have a statutory right to cancel without giving a reason within the applicable cancellation period.

Nothing in these Terms reduces or removes those statutory rights.

Your rights relating to goods that are faulty, damaged, not as described or otherwise non-conforming are separate from your change-of-mind cancellation rights.

11. Promotions and Discount Codes

From time to time, Vondieri London may offer:

  • promotional discounts;

  • discount codes;

  • multi-buy offers;

  • limited-time promotions; or

  • other special offers.

Any specific conditions applicable to a promotion will be stated alongside that promotion.

Unless otherwise stated:

  • discount codes cannot be exchanged for cash;

  • only one discount code may be used per order;

  • promotional codes must be entered before completing checkout;

  • promotions may be subject to availability;

  • discounts cannot normally be applied retrospectively to completed orders; and

  • promotions may have an expiry date.

We may withdraw or amend a promotion before an order is placed where there is a legitimate reason to do so.

This does not affect contracts that have already been validly formed or your statutory rights.

12. Intellectual Property

Unless otherwise stated, the content available through the Vondieri London website, including:

  • branding;

  • logos;

  • product photography;

  • graphics;

  • website design;

  • text;

  • product descriptions; and

  • other original content,

is owned by or licensed to Vondieri London and may be protected by intellectual property laws.

You may access and use the website for personal and non-commercial purposes.

You must not reproduce, copy, republish, distribute, sell or commercially exploit protected website content without the permission of the relevant rights holder, except where permitted by law.

13. Third-Party Services and Links

Our website may contain links to or integrations with services operated by third parties.

For example, these may include:

  • payment providers;

  • social media platforms;

  • delivery tracking systems; and

  • external websites.

Where you choose to access an independent third-party website, its own terms and privacy practices may apply.

We are not responsible for independent websites or services that we do not control.

However, using third-party providers to perform parts of our contractual obligations does not remove any responsibility that Vondieri London has to you under applicable consumer law.

14. Feedback and Communications You Send Us

You may choose to send us comments, reviews, suggestions, ideas or other feedback.

You confirm that any material you voluntarily submit:

  • is lawful;

  • does not knowingly contain malicious software;

  • does not unlawfully infringe another person's intellectual property or privacy rights; and

  • is information you are entitled to provide.

Where you submit a product review or other content specifically for publication, you grant us a non-exclusive right to display and use that content for the purpose for which it was submitted.

We will process any personal information contained in communications in accordance with our Privacy Policy.

15. Privacy and Personal Information

Our collection and use of personal information is governed by our Privacy Policy.

Please review that policy for information about:

  • what personal information we collect;

  • why we use it;

  • cookies and similar technologies;

  • marketing communications;

  • international transfers;

  • data retention; and

  • your data protection rights.

16. Your Statutory Consumer Rights

Products sold by Vondieri London must comply with applicable UK consumer law.

Among other requirements, goods must generally be:

  • as described;

  • of satisfactory quality; and

  • fit for purpose.

Nothing in these Terms excludes, restricts or attempts to replace rights or remedies that you are legally entitled to as a consumer.

Our Returns & Refund Policy provides additional information but does not replace your statutory rights.

17. Our Responsibility to You

We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

Loss or damage is foreseeable where it was obvious that it would happen or where both you and Vondieri London knew, when the contract was formed, that it might happen.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • goods that do not meet statutory requirements;

  • obligations that cannot lawfully be excluded under the Consumer Rights Act 2015; or

  • any other liability that cannot legally be excluded or limited.

Business Losses

Our products and website are intended primarily for domestic and private consumer use.

If you use products for a commercial, business or resale purpose contrary to that intended use, we are not responsible for business losses such as loss of profits, revenue, business opportunity or anticipated savings, to the extent permitted by law.

18. Events Outside Our Reasonable Control

We are not responsible for delays caused solely by events genuinely outside our reasonable control where we have taken reasonable steps to minimise their effects.

Such events may include severe weather, major transport disruption, natural disasters, widespread telecommunications failures or other exceptional circumstances.

If an event materially affects an accepted order, we will contact you where reasonably possible.

Nothing in this section removes any statutory right you may have to cancel an order or receive a refund where applicable.

19. Responsibility for Misuse of the Website

You are responsible for losses directly resulting from your deliberate unlawful use of the website or a serious breach of these Terms, where imposing such responsibility is reasonable and permitted by law.

We do not require consumers to provide a broad or unlimited indemnity to Vondieri London merely for using the website.

20. Suspension or Termination of Website Access

You may stop using the website at any time.

We may suspend or restrict your access where we reasonably believe that:

  • you have seriously or repeatedly breached these Terms;

  • your activity is fraudulent or unlawful;

  • your activity presents a genuine security risk; or

  • suspension is reasonably necessary to protect the website or other users.

Suspending website access does not remove rights or obligations arising from orders that have already resulted in a binding contract.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • applicable law;

  • our business operations;

  • our website;

  • our products or services; or

  • security or technical requirements.

The latest version will be published on this page with an updated revision date.

Changes will generally apply to future use of the website and future orders from the date the updated Terms take effect.

An existing order will normally remain governed by the Terms applicable when the relevant contract was formed, unless a change is required by law or is expressly agreed with you.

22. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

23. Entire Agreement

These Terms, together with the policies and information expressly incorporated into them, form the terms governing your use of the website and purchases made through it.

Nothing in this section excludes representations or information that the law requires us to honour.

24. Governing Law and Courts

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you live in England or Wales, you may bring legal proceedings in the courts of England and Wales.

If you live in Scotland, you may generally bring legal proceedings in the Scottish courts.

If you live in Northern Ireland, you may generally bring legal proceedings in the courts of Northern Ireland.

Nothing in this section is intended to prevent a consumer from relying on mandatory legal protections or jurisdictional rights that apply to them.

25. SMS Marketing

This section applies only where you have separately chosen to receive marketing communications by SMS.

Where offered, you may choose to receive marketing messages from Vondieri London relating to products, promotions, offers or other marketing content.

Where consent is required, SMS marketing will only be sent where the appropriate consent or other lawful permission exists.

Marketing consent is not a condition of purchase.

Message frequency may vary.

You can opt out at any time using the unsubscribe method provided in the relevant message, such as replying STOP where that functionality is supported.

Your mobile provider's normal messaging or data charges may apply.

Transactional messages concerning an order, delivery, security or customer-service matter are separate from marketing communications.

Further information about how we use personal information for marketing is available in our Privacy Policy.

26. Contact Us

If you have any questions about these Terms, please contact:

Vondieri London
Email: info@vondieri.com